FAQs

Online Printing System is a prepress process that bridges the gap between online digital content and commercial print production. The process allows a print house, a client or a graphic designer to create, edit, and approve computer-based online templates during the prepress phase. This process increasingly calls for a Portable Document Format (PDF) workflow environment with output provided by digital printing.

The site currently supports eight major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

LTL Banners & Signs has the ability to print white ink. Options for white ink are available for certain products only. Your artwork must be set up correctly for white ink.

File Specifications:

• Flatten all Objects/Gradients/Swatches/Symbols/Special effects/Transparencies
• Outline all text
• Flattened PDF (Single Page) or JPEG file types only
• Remove all crop marks/bleed, otherwise they will be printed
• File must be the same exact size as what was ordered (exception is Gallery wrap Fold Edge and Products with templates)
• CMYK only (we do not print Pantone/5th/Spot/RGB)
• 150 dpi at final print size
• If using a template, the file uploaded to our site should match the exact "template size" (different than "graphic size")
• Do not scale template files, just flatten them and save at 150 dpi
• Files over 200" can be scaled
• Under 300 mb for upload
• Remove EVERYTHING from your file that you do not want printed on the final product - especially hidden layers and template guidelines
• Make sure all objects are embedded and flattened (we do not print Non-Native Art)
• If the file is made in Indesign, please flatten the file in Illustrator or Photoshop and export to a JPEG ONLY as we don't recommend using Indesign at our facility
• If using Compound Paths to create transparencies/shapes, please completely rasterize or flatten them into the file or they may print incorrectly
• We do not have specific measurements for Panel jobs. If you are printing in Panels, please meake sure you are providing a minimum of 1" overlay in your files
• We highly recommend turning Overprint off. Leaving this on may result in undesired print errors

We accept a variety of file types:

• Adobe Illustrator
• PDF (single page only)
• JPEG
• TIFF
• Photoshop
• .eps

Template set up (general directions):

• Design on a layer on top of our template
• Once the design is made, delete the entire layer that includes the blue space/text/guidelines we provide or self they will be printed
• Flatten all objects/transparencies/gradients/swatches and outline all text
• Save the file as a flattened PDF or JPEG full size at 150 dpi
• The size of the file uploaded to the website should be exactly the same size as the template was provided, including the artboard (white space in the file

Our template is used as a guide or reference to show general placement of logos/graphic elements

We print on white material. If you leave an area blank, it will print white

For advertising flags, leave a safety margin of at least 2" from all edges to prevent text from being cut off/hemmed over. If you have any questions about file set-ups, please contact us via phone or email

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use offset printing, which provides the highest quality of print material for both text and images.

Due to the nature of our business, orders may not be cancelled after they have been placed.

Unfortunately, due to the nature of our business, we cannot accomodate order changes once they have been placed.

Yes, we can accomodate will-calls at our Santa Ana, CA facility. Will-call hours are Monday-Friday 8:30am-6:00pm

Any reprints due to manufacturers defect must be requested within 5 days of receipt of goods. You must contact us via email or phone and speak with a customer service representative.

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

• An order that is refused at time of delivery or undeliverable orders. We will reship the product at the customer's expense, if requested.
• The product is lost, delayed or returned to LTL Banners & Signs due to an error made by the customer in submitting the incorrect shipping address. For product that is later found or that is returned to us, we will reship the package with a corrected address and charge an additional shipping fee for the shipment.
• Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
• Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
• Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transporation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
• Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, grammar, damaged fonts, punctuation, die lines, transparency, over print, and finished product size. LTL Banners & Signs will not make any changes to customer files.
• Product that experiences print or images that are fuzzy, pixilated, or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 150 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
• Products that do not exactly match color or ink density. LTL Banners & Signs does not color match or match customer specified ink density.
• Orders that are duplicated as a result of customer error.
• Orders that are cancelled after the order has entered  into producion (or any process thereafter).
• Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer's responsibility to allow sufficient time when placing an order for time sensitive materials.
• Our failure to notify you of any delay, loss or damage in connecion with your printed products or shipment or any inaccuracy in such notice.
• The release of an order by the shipper without obtaining a signature.

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matte finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.